Website Terms of Use
Last updated: 6 November 2025
Welcome to Botanical Skincare Lab. Our website at https://botanicalskincarelab.com.au is a place where you can explore natural, handcrafted skincare made with care in Queensland.
By visiting, browsing, or making a purchase, you agree to these Terms of Use. They are like the clear instructions on our product labels, simple, honest, and there to keep everything running smoothly for everyone. We wrote them with the same heart we put into our Kakadu Plum creams, focusing on trust, respect for the environment, and real support for you.
Who These Terms Are For and What They Cover
These terms apply to anyone using our site, whether you are learning about solid shampoo bars to reduce plastic waste, ordering Terra Pure Clay Face Mask Pods for a home spa moment, or checking wholesale options for your eco-friendly store. They answer questions like: "What if my order arrives damaged?" or "Can I share photos of your products on social media?" We want you to feel confident, knowing we stand behind our small-batch creations and value your connection with us.
Acceptance of Terms
Using our site means you accept these terms, our Privacy Policy, and any other guidelines we share. If you do not agree, please do not use the site. We may update these terms as our business grows sustainably, just like nurturing a native botanical. Changes will be posted here with the new date, and your continued use means you accept them.
Your Account and Responsibilities
If you create an account to shop or access wholesale details:
●Provide accurate information, like your real name and address for shipping.
●Keep your password safe and let us know if something seems off.
●You are responsible for your account activity.
We can suspend or end accounts if needed to protect our community or comply with laws.
Intellectual Property
Our content, including product photos, descriptions of Australian botanicals, blog posts on zero-waste skincare, and the Botanical Skincare Lab logo, belongs to us. You can view and share for personal use, like telling a friend about our Pink Clay Shampoo Bar. But please do not copy, sell, or use commercially without asking. We love when you tag us in your genuine stories, it helps spread the word about sustainable beauty made with heart.
Products and Orders
We describe our products truthfully, highlighting ingredients like Kakadu Plum for its natural vitamin C benefits. Prices are in Australian dollars and include GST where applicable. Wholesale pricing is for approved partners only.
●Orders: We process them carefully from Hervey Bay. Availability can change, and we will let you know if something is out of stock.
●Shipping: Within Australia, with tracking. Times vary, but we aim for prompt delivery.
●Returns: If a product does not meet your expectations, contact us within 14 days for a refund or exchange, excluding change of mind for hygiene reasons. Products must be unused.
●Errors: We fix pricing or description mistakes kindly.
Payments
We use secure partners like Wix for payments. You authorise charges for your order, including any shipping.
User Content
If you submit reviews, photos, or feedback:
●Grant us a non-exclusive right to use them to show real customer experiences.
●Ensure it is your own, respectful, and accurate.
●We can remove anything that does not align with our values of kindness and sustainability.
Prohibited Activities
Keep things positive and lawful. Do not:
●Use the site for harm, spam, or illegal purposes.
●Interfere with its function, like trying to hack.
●Misrepresent our products or brand.
We protect our small team and community.
Links to Other Sites
We may link to helpful resources, like ingredient sources or eco-partners. Those sites have their own terms, and we are not responsible for them.
Disclaimer of Warranties
Our site and products are provided as is. We stand by their quality, but cannot guarantee uninterrupted access or that everything suits every skin type. Always patch test new products
.Limitation of Liability
To the extent allowed by Australian law, we are not liable for indirect damages. Our total liability is limited to the amount you paid us.
Governing Law
These terms follow Queensland and Australian laws. Disputes go to Queensland courts, but we prefer chatting first to resolve things amicably.
Wholesale Specific Terms
For approved wholesale partners:
●Minimum orders and pricing as per our current Wholesale Order Form.
●Payment terms: Net 30 days for established accounts.
●We provide marketing support, but you handle resale responsibly.
Contact Us
Questions about these terms? Reach out, we are here to help.
Botanical Skincare Lab
Hervey Bay, Queensland
Email: hello@botanicalskincarelab [dot] com [dot] au
Thank you for being part of our journey. Your support helps us create skincare that honours people and the planet, one thoughtful batch at a time.