Sustainable Shipping Made Easy
Your Satisfaction, Our Priority
At Botanical Skincare Lab, we want your shopping experience to be as smooth as possible, starting from the moment you place your order to when it arrives at your doorstep. Here's what you can expect from our shipping process:
Fast Processing Times
We know you're excited to receive your products, so we strive to process all orders within 1-2 business days. Once your order is on its way, we'll send you a tracking number so you can monitor its journey to you.
Sustainable Packaging
We care about the environment as much as you do. In our commitment to sustainability, we ensure that every aspect of our packaging is eco-conscious. When packing your parcel, we prioritize the re-use of clean packaging received from our suppliers, effectively minimizing waste and reducing our environmental impact. We believe that every small action contributes to a greener future.
Affordable Shipping Rates
We believe that great skincare shouldn't cost the earth, and that includes shipping.
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We offer FREE shipping Australia-wide for orders over $95, or $9 shipping for orders under $95.
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Express Post is FREE for orders over $140, or $14 for orders under $140.
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Please ensure your address details are correct as we cannot take responsibility for any products that go missing due to incorrect information provided when you order.
Local Pick-up in Hervey Bay
For our local customers in Hervey Bay, we offer a convenient pick-up option. Simply select the "Local Pick-Up" option at checkout, and we'll notify you when your order is ready for collection.
This is a great way to reduce your carbon footprint and support local businesses.
Get in Touch
Have a question about shipping? Need help with your order? I'm here to assist you! Contact me here, and I'll be happy to help.