FAQs: Everything You Need to Know

💚 What makes Botanical Skincare Lab's products eco-friendly and sustainable?

 

Our products are handcrafted in Hervey Bay, Queensland, using solar-powered manufacturing processes. We prioritis

e recyclable and reusable packaging, ensuring our skincare solutions are both effective and kind to the planet. Botanical Skincare Lab

 

💚 Are your skincare products suitable for sensitive skin?

 

Yes, our formulations are designed with sensitive skin in mind. We use gentle, plant-based ingredients, avoiding harsh chemicals and synthetic fragrances, to provide soothing and nourishing care.

 

💚 Do you test your products on animals?

 

No, all our products are cruelty-free. We are committed to ethical practices and do not engage in animal testing.

 

💚 Are your products vegan?

 

Absolutely! Our entire product range is vegan, formulated without any animal-derived ingredients.

 

💚 How do I know if a product is truly natural?

 

We believe in transparency. Our products are crafted with plant-based, minimally processed ingredients. We avoid vague terms like "nature identical" and ensure all ingredients are clearly listed. For more insights, visit our blog post The Truth About Natural Skincare.

 

💚 Can I collect my order from your location?

 

Yes, we offer free pick-up in Hervey Bay. After placing your order, please wait for confirmation that your order is ready for collection.

 

💚 What is your satisfaction guarantee?

 

We stand behind our products. If you're not completely satisfied, we offer a satisfaction guarantee. Please refer to our Satisfaction Guarantee page for more details.

 

💚 Are your products free from synthetic fragrances and parabens?

 

Yes, our formulations are free from synthetic fragrances, parabens, and harsh preservatives. We focus on natural, effective ingredients to ensure safe and gentle skincare

 

💚 Do you offer gift sets or bundles?

 

Yes, we offer a variety of gift sets and bundles, such as the Ultimate Skincare Gift Set, perfect for introducing someone to our eco-friendly skincare range

 

💚 How can I contact you for more information?

 

You can reach us via our Contact page. We'd love to hear from you!