# Privacy Policy

Last updated: 6 November 2025

 

At Botanical Skincare Lab, we value your trust above all. As a small Queensland business crafting natural skincare with care, we handle your personal information with the same respect we give to our ingredients, sourced thoughtfully from Australian botanicals. This Privacy Policy explains how we collect, use, and protect your data when you visit our website at https://botanicalskincarelab.com.au, make a purchase, or connect with us. We follow the Australian Privacy Principles under the Privacy Act 1988, because transparency builds real connections, and we want you to feel supported every step of the way.

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.## Who This Policy Is For and What It Covers

 

This policy is for anyone who interacts with Botanical Skincare Lab, whether you are browsing our site for eco-friendly skincare ideas, buying our Kakadu Plum cream to nourish your skin naturally, or signing up for our newsletter to learn about sustainable beauty tips. It answers common questions like: "How do I know my details are safe when ordering natural shampoo bars?" or "What happens to my email if I subscribe for updates on zero-waste products?" We collect only what we need to provide heartfelt service, helping you discover skincare that feels right for you and the environment

 

.## Information We Collect

 

We gather personal information to make your experience with us smooth and personal.

 

This includes:

 

- **Contact details**: Your name, email address, phone number, and postal address, shared when you place an order or reach out.

 

- **Purchase information**: Payment details (handled securely by our partners like Wix Payments), order history, and preferences, so we can fulfil your requests for products like our Terra Pure Clay Face Mask Pods.

 

- **Website usage data**: IP address, browser type, and pages visited, to understand how you navigate our site and improve it.

 

- **Marketing preferences**: If you opt in, details for sending you gentle reminders about new arrivals or tips on using Australian botanicals for glowing skin.

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- **Other details**: Feedback or enquiries you share, helping us refine our handcrafted formulations.We do not collect sensitive information unless it is necessary, and we always seek your consent first.

 

## How We Collect Your Information

 

Your data comes to us in simple, straightforward ways:

 

- Directly from you: When you fill out a form, subscribe to our newsletter, or complete a purchase.

 

- Automatically: Through cookies and similar tools on our site, which help us see what content resonates, like our guides on plastic-free skincare.

 

- From trusted partners: Such as Wix for e-commerce or Klaviyo for emails, but only with strict privacy agreements in place.

 

We use cookies to enhance your visit, remembering your cart or showing relevant products. You can manage these in your browser settings, and we respect your choices.

 

## How We Use Your Information

 

We use your details thoughtfully, always with your wellbeing and the planet in mind:

 

- To process and deliver orders: Ensuring your natural night cream arrives safely and on time.

 

- To communicate: Sending order confirmations, responding to questions, or sharing updates if you have opted in.

 

- To improve our offerings: Analysing trends to create better sustainable products, like our eco-friendly body creams.

 

- For marketing: With your permission, we might email tips on skincare routines or special offers, but you can unsubscribe anytime.

 

- For legal reasons: To comply with Australian laws or protect our small business.We never sell your information. It stays with us to build genuine relationships.

 

## Sharing Your InformationWe share data only when needed to serve you better, and always securely:

 

- With service providers: Like shipping companies (Australia Post) or payment processors, who follow privacy standards

 

- For business operations: If required by law, or in a merger (though we are committed to staying independent).

 

- No third-party marketing: Your details are not shared for ads without your clear consent.

 

## Keeping Your Information Secure

 

Security matters to us, just like the quality of our botanicals. We use industry-standard measures, including encryption and secure servers, to protect your data from unauthorised access. While no system is perfect, we review our practices regularly to keep things safe. If a breach occurs, we will notify you as required by law.

 

## Your Rights and ChoicesYou have control over your information, and we make it easy to exercise your rights:

 

- Access or correct: Ask to see or update your details.

 

- Delete: Request removal, though we may keep some for legal reasons.

 

- Opt out: From marketing emails or cookies.

 

- Complain: If something feels off, contact us first, or reach the Office of the Australian Information Commissioner.

 

To make a request, email hello@botanicalskincarelab [dot] com [dot] au. We respond within 30 days, at no cost unless the request is complex.

 

## Children's PrivacyOur site is for adults seeking natural skincare. We do not knowingly collect data from children under 13. If we learn we have, we delete it promptly.

 

## International Transfers

 

As an Australian business, your data stays mostly here. If we use overseas providers (like for analytics), we ensure they meet Australian privacy standards.

 

## Changes to This PolicyWe may update this policy as our business grows sustainably. Changes will be posted here with the new date. Check back occasionally, especially if you are a regular customer.

 

## Contact Us

 

Questions? We are here to help. Reach Kim and the team at:

 

Botanical Skincare Lab

Hervey Bay, Queensland

Email: hello@botanicalskincarelab [dot] com [dot] au

 

Thank you for trusting us with your skincare journey. We are grateful for the chance to support you with products made from the heart.